Trading FAQs

Find the answers to your forex trading questions in FXB’s Frequently Asked Questions section. If you can’t find the answer you are looking for, get in touch with support@fxbtrading.com.

Deposits & Withdrawals

You can still withdraw your funds by either:

1) Using a new card that is attached to the same bank account.

Usually, your bank will replace your expired credit/ debit card with a new card, so you can withdraw funds to your new/ replacement card. When you request a withdrawal, please send us a clear colour copy of your new card by email to backoffice@fxbtrading.com from the email address registered to your trading account.

Stay Secure: On the photocopy of your credit card, please hide the first 12 digits and show only the last 4 digits on the front of your card and hide the 3-digit CVV code on the back of the card.

2) Sending us a bank letter.

If you no longer use the expired credit card and have closed the associated bank account, please request a confirmation letter from your bank. Send the letter by email to backoffice@fxbtrading.com, and the FXB Team will be in touch to explain the next steps you have to take in order to process your withdrawal request.

We offer a great range of deposit and withdrawal methods including VISA, MASTERCARD, MAESTRO, ASTROPAY, ALIPAY, WECHAT, CHINA UNION PAY, BITPAY, PERFECT MONEY, FASAPAY, CASHU, PAYSAFECARD and BANK WIRE TRANSFER.

In order to stay secure and to comply with AML (Anti Money Laundering) legislation, funds must be withdrawn using the selected deposit method (up to the amount deposited). You may withdraw any trading profits over and above that amount by wire transfer. An example of this rule is as follows:

Initially, you deposited 500 USD into your FXB trading account using your credit card. After trading for a while, you decide to withdraw some funds. You submit a 1,000 USD withdrawal request to us, and we will return 500 USD to your credit card with the remaining 500 USD being withdrawn by wire transfer.

You can withdraw funds from your account as often as you wish as long as there are funds in your account.

If you made a deposit by credit or debit card into FXB trading accounts, the cardholder is required to send a clear, colour copy of the front and back of the card. This is a precautionary measure, and ensures that the legal owner of the credit card is the same owner of the FXB account. This will only be requested the first time you use a specific card to deposit funds. Email the photocopies of your card to backoffice@fxbtrading.com from the email address registered to your account.

Stay Secure: On the photocopy of your credit card, please hide the first 12 digits and show only the last 4 digits on the front of your card, and hide the 3-digit CVV code and make sure you have signed on the back of the card.

You can attach three (3) credit/ debit cards to your FXB account in order to deposit and withdraw funds. If you want to attach more than three cards, you will need to provide us with a recent statement or statements issued by your card provider. The statements should be sent by email to backoffice@fxbtrading.com from the email address registered to your FXB account.

There are a number of reasons for unsuccessful credit or debit card transactions. Please read the following list to identify possible reasons for declining your transactions. This is by no means an exhaustive list, so please contact your bank or card provider if you continue to experience the same issue:

Have you exceeded your daily transaction limit or credit limit?

Has your card expired?

Have you entered the correct credit card number, expiration date and CVV number?

Can you make online purchases with your card or is it solely for shop/ ATM use?

Did you use the card to deposit funds in your FXB Account? If you are trying to withdraw funds, you can only withdraw the amount of funds you deposited using this payment method.

We don’t charge any deposit and withdrawal fees at FXB. Banks and other payment providers may charge fees which you will be responsible for. The amount that is deposited in your account is the net amount we receive from your chosen payment provider (after they have deducted any fees). Please check fees charged by banks and payment providers before initiating a deposit or withdrawal transaction.

Yes, there is. If you are using a credit card to deposit funds into your FXB account, please bear in mind that the daily deposit limit is 5,000 USD and the weekly deposit limit is 20,000 USD.

The actual processing time of your deposit really depends on your chosen funding method. We will always send you a deposit confirmation email when your transaction is complete.

1 HOUR PROCESSING

We aim to process deposit requests made by credit/debit card, Skrill, Neteller, Rapid Transfer, Netbanx Asia, Sofort or PaysafeCard within one hour.

1 TO 3 DAYS

Deposits made by bank transfer usually take between one and three days to clear, and for the funds to be available in your FXB account.

At FXB there is no limit on deposit amount. Please check with your chosen payment provider for any limits they may impose.

At FXB, your minimum deposit is determined by the account type you’ve selected. Here are the minimum deposits for each of our accounts:

  • Basic: 25 USD
  • Standard: 1,000 USD
  • VIP: 15,000 USD
  • Premium: speak with a Senior Adviser.

Open an account now. Click Here

Yes, this is possible. In order to top up your demo account, please send a request to support@fxbtrading.com and mention the exact amount that you want to deposit.

Top up your account now. Click here.

Yes, this is possible. We will convert your funds into the currency of your trading account.

Deposit funds now. Click here.

The Paysfecard has a daily limit up to 250 EUR. However, registered customers can deposit larger amounts.

Fund Transfers

Yes, you can. Send an email to backoffice@fxbtrading.com with your request and we’ll process it as soon as possible.

Third-party transfers are not allowed.

Yes, you can request internal transfers between your own trading accounts from Members Area.

Internal transfers are usually processed quite quickly. Funds will be credited to your account within one hour of submitting a transfer request.

You can transfer funds as long as the following documents are sent:

– Full KYC of the third person

– Power of Attorney letter

– Declaration of deposit (DOD)

Trading Platforms

We offer MT4 and MT5, the world’s most popular trading platforms, for desktop, multi-terminal, web and mobile.

FXB trading platforms are available on the following systems:

MT4 Client Terminal: Microsoft Windows 98/ME/NT/2000/XP/2003/Vista/7/8.
MT4 Mobile Terminal: Any Android/ iPhone/iPad powered device.

You can download the latest MetaTrader Platforms for desktop and mobile by selecting the relevant page on the FXB website.

Download platform. Click here.

If you cannot download the platform, please try the following:

  • Ensure that you have administrator rights on your PC.
  • Clear your cache
  • Try a different browser

Alternatively, contact support@fxbtrading.com

If you can’t access the MT4 trading platform and keep on receiving an ‘Invalid Account’ notification, please check that you have typed in the correct login details and make sure that you are trying to access the correct MT4 server. All the information can be found in the emails sent when you registered.

Here are the most common reasons:

  1. You are not connected to the internet or your internet is very slow.
  2. You use a proxy server or local network to connect to the internet and port 443 is blocked.

If this is the case, ask your system administrator for the proxy server address and the port used to connect the internet. Enter this information into the MetaTrader settings.

  • Go to the “Tools” menu and select “Options” — “Server”. Check “Enable proxy server” and click “Proxy…”
  • Enter the proxy server address and port, followed by your MetaTrader login and password.
  1. Your computer’s firewall program or antivirus software is blocking port 443.

If this is the case, add MetaTrader to your list of safe programs (exceptions).

  1. You have an outdated version of MetaTrader.

Find out which version of MetaTrader 4/5 you are running by selecting “About” from the “Help” menu. If you are running an older version of MetaTrader, first try entering one of our new IP addresses. If this doesn’t work, download latest version here.

Please do the following to change your password manually:
Log in to the trading platform and select:
Tools > Options > Server Tab > click Change Password, enter your current password and then type in your new password and confirm.
This option allows you to change the Master and Investor Password; the investor password permits Read-Only access without trading.
We recommend that you change your default password sent to you immediately. In case you have any difficulties, please visit our live chat or contact support@fxbtrading.com.

Check the following below:

  • Has your MT4 account been activated?
  • Are the markets open for trading?

If you continue to experience problems, please contact support@fxbtrading.com for assistance.

You can enable Expert Advisors on the MT4 platform by going to:

Tools > Options > Expert Advisor > Enable Expert Advisor > OK.

Log out and re-log in to MT4 to finish the process.

VPS (Virtual Private Server) is a virtual machine that functions independently, and allows Forex traders to run MT4 Expert Advisors or cAlgo robots 24 hours a day, 7 days a week. A VPS is ideal for traders because of the stability and flexibility it offers, making the trading environment technically secure and facilitating the execution process. The VPS is connected to the internet at all times, so traders have protection against all types of obstacles which may occur during the trading process such as viruses, faulty connections, and power cuts. With FXB’s VPS service you benefit from reduced latency and no down time, allowing your algorithms to trade uninterrupted.

Apply for FXB’s free VPS service here.

 

In order to resolve this issue, go through the following steps:

  • Close and log in to your MT4 platform again.
  • Check that your firewall or antivirus software isn’t causing any issues and that MT4 can connect to the Internet unimpeded.
  • If you continue to experience problems, uninstall MT4, download the latest version and install it in a different location on your hard drive.

You can place an order on MT4 & MT5 WebTrader by launching WebTrader and simply clicking Buy or Sell.

Margin Calls are triggered at 50%. If your Margin Level falls to equal to or less than 20%, any open positions will start to be automatically closed starting.

If you are having difficulty installing the platform, uninstall and reinstall the latest version from the FXB website. If you continue to have issues, please contact support@fxbtrading.com for help.

Check that you have adequate funds or free margin in your trading account in order to execute the trade.

This is an important message that you may see in times of high volatility when liquidity is limited. ‘Off Quotes’ means that the price has changed since you sent your order. To address this issue, you can resend your order, but please close all other applications that may be draining your platform’s bandwidth before doing so.

You’ll see this message if history files haven’t been updated on the platform. To resolve the issue:

  • Close all charts.
  • Close the platform.
  • Delete the .hst history files from the location where the platform is saved.
  • Launch your trading platform again.

When accessing your platform, the master password gives unlimited access to all trading account features whereas the investor password only allows viewing access and does not allow trading.

The phone password is used only when you do not have access to your platform and you have open positions that you want to close. In this case, you must contact the FXB Support team and provide them with your phone password  in order to close your open positions. (You’ll receive your phone password in an email with your login details).

If you are receiving a notification ‘Waiting for update’, but nothing is happening then do the following:

Please make sure that the platform is connected to the Internet (check the connection status in the bottom right corner of the platform window as it should display eg. 1234/1 ).

If a low value such as 23/0 is displayed in the bottom right corner of the platform, then your Internet connection is slow and you will have to allow a couple of minutes for the platform to update the charts and the price feed.

Bear in mind that the more charts you have open, the slower the platform will update, due to a high number of records which need to be displayed on the platform. Please leave open only the chart which you are using.

There are a few reasons why you may be experiencing connectivity issues on your trading platform:

  1. Check that login details are correct.
  2. If login details are correct, check the connection speed of the platform. Look in the bottom left of the screen for vertical bars and a number like 1234/5.
    • If the bars are green it indicates that you are connected. If the bars are red, you are not connected to the server.

Yes, you can.

Demo Server : FXBTrading-Demo

Live Server : FXBTrading-Live

Accounts

The Live Account opening process is simple and fast.

In order to open an account, complete the registration form, and submit your Proof of Identity (POI) and Proof of Address (POA) documents and we will do the rest.

Open an account now. Click here.

When we have received your documents, the process doesn’t take very long. Please ensure that you submit clear colour copies of recent Proof of Identity (POI) and Proof of Address (POA) documents to avoid any delays.

Open an account now. Click here.

If you want to improve your trading skills and test your strategies risk-free, you can open a demo account. Open your Demo Account by clicking here.

Yes you can by following these steps:

  1. Open a live account on www.fxbtrading.com using an email address agreed by both account holders.
  2. Ensure that you register using both account holders’ names.
  3. Activate your account by clicking on the link received in the confirmation email.
  4. Both account holders should send the required documents and a contact email address to backoffice@fxbtrading.com.
  5. Both applicants must sign a Power of Attorney and submit it to backoffice@fxbtrading.com.

Joint Account holders must be able to demonstrate a close relationship with one another, i.e. husband and wife or mother and daughter, etc.

Once we have received your documents, the process doesn’t take  very long at all. Please ensure that you submit clear colour copies of requested documents in order to avoid any unnecessary delays.

FXB currently has four account types: Basic, Standard, VIP and Premium. Please contact support@fxbtrading.com for more information or open an account and select your preferred account type now. Click here.

We currently offer accounts in EUR, USD and GBP. If you make a deposit in a different currency to your FXB account’s base currency, we will convert your funds into your base currency before crediting them to your account.

The phone password is used only when you do not have access to your platform and you have open positions that you want to close. In this case, you must contact the FXB Support team and provide them with your phone password  in order to close your open positions. (You’ll receive your phone password in an email with your login details).

If you move house and need to change your Proof of Address, please submit a new POA document to backoffice@fxbtrading.com.

Yes you can, but you must first complete latest to ensure that you are eligible. Please contact support@fxbtrading.com for more information.

You cannot change your registered email address once an account has been opened. However, you can open another account using a different email address. Please contact support@fxbtrading.com if you need any assistance.

You can request an increase or decrease to your leverage by sending a request to backoffice@fxbtrading.com. If you are requesting that we lower your leverage, you will need to close all open positions on your account.

A swap free account is an account on which the trader is not being charged or paid swap /
rollover. Such an account is based on the Islamic law, also known as Shariah, which prohibits the
collection and payment of interest by the account holder.
Apply for a Swap Free account here.

Yes we do. Please follow the simple steps below if you wish to have a Swap Free Account:

  1. Open a live account or request from your Member Area
  2. Send your account number by email to backoffice@fxbtrading.com and request to convert it to the Islamic account.

Please follow the simple steps below:

  1. Open a live account or request from your Member Area
  2. Send your account number by email to backoffice@fxbtrading.com and request to convert it to the Islamic account (Swap Free).

We require your Proof of Address to state a physical address and cannot accept P.O. Box addresses. In order to process your application, we will need you to send a POA with your physical address or an affidavit from court or an address confirmation letter from bank, municipality, or police station. Please send the document to backoffice@fxbtrading.com

In order to open your live account, FXB requires you to submit:

  • PROOF OF IDENTITY (POI)

Send us clear colour copies of your valid (not expired) passport or national ID card.

  • PROOF OF ADDRESS (POA)

Send us a recent utility bill (gas/electricity/water/phone) or a bank statement. This document must have your name and address and be dated within the last 3 months.

Our Demo Accounts expire after 90 days, but if you want to continue using our Demo Environment, please login to your Members Area and open a new Demo.

Yes, you can appoint an ‘Authorised Representative’ to act on your behalf by submitting a Power of Attorney form.

The Power of Attorney should state what your authorised representative is actually authorised to do while managing your account. He/ she must also submit Proof of Identity (POI) and Proof of Address (POA) documentation.

At the moment FXB does not accept clients from the US or Canada.

FXB’s Support Team works Monday to Friday / 07:00 to 17:00 and is available to help you via Live Chat, email at support@fxbtrading.com and phone.

Partners

We offer a variety of partnership programs for Introducing Brokers and Affiliates. Please contact partners@fxbtrading.com for more information.

Once we’ve received your request and necessary documents, the process is simple and fast. We’ll send you an email as soon as your account has been approved.

As a forex Affiliate or Introducing Broker (IB) you earn by referring clients to us. Please get in touch with us at partners@fxbtrading.com for more information about how you can manage your own FXB partnership.

Every partner is different and we’ll create a custom partnership program just for you. If you have specific conditions in mind, please email partners@fxbtrading.com with the details and we’ll be in touch.

You’ll be eligible to receive CPA payments for clients that you’ve introduced to FXB when those clients complete the specified trading volume in the Partnership Agreement we have with you. CPA payments are paid once every month on a specific date. Please contact partners@fxbtrading.com for more information.

Trading

The Forex Market is the largest market in the world and operates 24 hours a day, 5 days per week. FXB’s platform is available for trading from Monday 00:00 until Friday 24:00. Please note that shares and indices will be available only when the relevant exchanges are open.

Yes, trades can be closed over the phone. We will ask you for the phone password that was sent  by email when you registered your account with us.

No, this service is not offered at present.

Server time is stated in GMT+2. Please allow for Daylight Savings Time changes.

PIP (Percentage in Point) is the smallest price movement.

If price is in 5 (0.00010) decimal points, then 1 pip = 0.0001. If price is in 3 (0.010) decimal points, then 1 Pip = 0.01.

For example on EUR/USD, if the price changes from 1.3545 to 1.3546, the price moved with 1
pip ( 10 points ).

How to calculate PIP Value: Pip Value = (Pip in decimal places ÷ Exchange Rate) * Lot Size (units)

One Pip: 0.0001 Account Base Currency: EUR Currency Pair: EUR/USD Exchange Rate: 1.08962 (EUR/USD) Lot Size: 1 Lot (100000 EUR) Pip Value = 0.0001 / 1.08962 * 100000 Each Pip is worth €9.18

Pip Value = (Pip in decimal places ÷ Exchange Rate) * Lot Size (units)

One Pip: 0.0001 Account Base Currency: EUR Currency Pair: EUR/USD Exchange Rate: 1.08962 (EUR/USD) Lot Size: 1 Lot (100000 EUR) Pip Value = 0.0001 / 1.08962 * 100000 Each Pip is worth €9.18

Yes, scalping is allowed on our platforms. FXB welcomes all trading styles and
levels of experience without prejudice.

There is no minimum time limit a trade needs to be open before closing is permitted.

 

Hedging consists of opening two opposite positions of the same size, on the same trading
symbol.
Please note that you are not charged the required margin upon opening the contrary position.

Yes, hedging is permitted, but if you hedge your positions, please note that the equity on your account must be sufficient to meet margin requirements. Hedged accounts can be Stopped Out.

A chart is a type of information graphic or graphic organizer that represents tabular numeric data
and functions. Charts are often used to make it easier to understand large quantities of data and
the relationship between different parts of the data.

The charts you see on your trading platform are an indispensable part of understanding the markets. Take some time to explore our trading education resources to learn how you can get the most out of charts by identifying and acting on trading opportunities.

Yes they are. FXB has amazing trading conditions for all types of investors such as:

  • Spreads starting from 0.1 pips
  • No Dealing Desk
  • STP interbank pricing
  • Flexible leverage options from 1:1 up to 1:1000
  • Low minimum initial deposit starting from $100
  • Trade all markets in one platform
  • MetaTrader 4/5 , PC, Webtrader and Mobile Platforms.
  • Easy Deposits and Withdrawals methods

All traders know that trading forex and Contracts for Difference (CFDs) is risky.  Ensure that you learn how to trade in our Education Centre and employ effective risk management techniques.

A forex rollover/swap is the interest paid or earned for holding any trading position open overnight. Please visit this link for more information.

For forex, Swap = (Pip Value * Swap Rate * Number of Nights) / 10

For spot energies, Swap = Lot Size * Swap Rate * Number of Nights

Spread is the difference between Bid and Ask Price.

Spread = Ask Price – Bid Price

Swap rates can vary and depend on interest rates. 
 We reserve the right to apply changes to our Swap charges.

Our liquidity providers determine the spreads we offer clients based on prevailing market conditions. If you are interested in fixed spreads, please contact support@fxbtrading.com

Forex prices or quotes are quoted as pairs. A ‘currency pair’ is a pair of two currencies like EUR/USD that are set against each other in terms of relative value.

  1. Begin with the basics: The first currency in the pair (in the example –  EUR) is the BASE currency and the second currency in the pair (in the example –  USD) is the QUOTE or COUNTER currency.
  2. The Base currency is always equal to 1 unit of the currency. So, in this example the  Base currency is 1 EUR.
  3. The Quote currency is how much the 1 EUR base currency is worth in USD. So if we had 1 euro, how many US dollars could we buy?
  4. When you BUY a forex pair, you are buying the base currency and selling the counter currency. When you SELL a forex pair, you are selling the base currency and buying the counter currency.
  5. If you BUY (BID) a pair, you are predicting that the price will rise whereas if you SELL (ASK) a pair, you are predicting that the price will fall.

Slippage is created when prices are changing quickly due to turbulence or volatility in the markets. It means that a client’s trade fails to be executed at the requested price, but is executed at the next best price.

Just like any broker, there are circumstances when slippage is unavoidable such as when certain market sessions open and close, key news releases or periods of high volatility in the market. Please bear in mind that slippage can work out in your favour.

Leverage is a facility that is offered to an investor by the broker that is handling forex account. Traders prefer leverage as they can trade much larger volumes than the capital they have in their trading account. Please visit this link for more information.

Leverage = Combined notional value of trades / account equity

Example:

If you open a buy position of 10 lots on GBPUSD with a current price of 1.3230 USD for USD denominated account.

The notional value is 10*100 000*1.3230 = 1 323 000USD

Depending on the account you choose, we can offer you leverage up to 1:500.

Our lot sizes start at 1,000 units (0.01 lots) and have a minimum increment of 0.01 lots. If you are trading Forex, metals, energies or commodities the minimum is 0.01 lots. For indices, the minimum is 1.0 lots.

There are several steps that you can take to effectively minimise your exposure to risk:

  • Use the Stop Loss, Take Profit and Trailing Stop features of your trading platform.
  • Test your skills and strategies on your Demo Account.
  • Choose your leverage wisely. High leverage gives you more trading power, but comes with increased risk.
  • Calculate the correct trading volume. Higher volumes can mean more profit, but also expose you to greater risk.

If a pending order has been cancelled, it usually indicates that there was insufficient margin on a trading account to cover the order.

The phrase ‘round trip’ refers to a transaction that has been opened and closed.

Equity represents the account balance plus the floating profit/loss of the open positions.

Equity = Balance -+ Floating Profit/Loss

Equity represents the account balance plus the floating profit/loss of the open positions:

Equity = Balance + Floating Profit/Loss

Margin is the amount of money that is required to open or maintain positions in a trade. Margin is calculated based on the leverage.

Required Margin = Trade Size / Leverage * Account Currency Exchange Rate

Example:

Volume in Lots: 1 (One Standard Lot = 100,000 Units)
Leverage: 100
Account Base Currency: USD
Currency Pair: EUR/USD
Exchange Rate: 1.1650 (EUR/USD)

Required Margin = 100,000 /100 * 1.1650
Required margin is $1165.00 USD

Your Used Margin is the amount that has been set aside when you open leveraged positions.

Free margin is the difference between account equity and the required/used margin:

Free Margin = Equity – Required/used margin

You can see your Free Margin on your trading platform, and you can use this margin to open new positions or cover open ones in the event of a Margin Call.

Margin Level is the ratio of equity to margin:

Margin Level = (Equity / Used Margin) x 100

Margin level is very important as brokers use it to determine whether the traders can take any new positions or not.

Margin Call Level:

If a broker says that Margin Call = 50% and Stop Out level = 20%
it means that when your Account Equity = Required margin x 50%
you’ll receive a Margin Call in the form of a Warning.

And when your Account Equity = Required margin x 20%
your trades will be closed automatically starting from the least profitable one.

Currently, FXB sets Margin Call Level at 50% and Stop Out Level at 20%.

A stop out level in Forex refers to the point at which all active positions in the foreign exchange market are closed automatically by their broker because of a decrease in their margin to levels that can no longer support the open positions.

Stop Out Level = Used Margin * 20%

Currently, FXB sets Stop Out Level at 20% and Margin Call Level at 50%.

As long as you have sufficient margin, you can keep positions open for as long as you wish. Keep in mind that positions held overnight will incur swap/ rollover charges.

Yes. The maximum trade size for currencies and indices is 40 lots and for commodities it is 15 lots of the base currency. For shares it is 10 lots or 1000 shares for a single position. Please contact us if you need to extend this limit.

For Forex, metals, energies, and commodities the minimum lot size is 0.01 lots or 1,000 units of the base currency. For Indices  and shares it is 1.0 lots.

Yes, it is.

FXB’s deep liquidity ensures that our clients receive the best prices under normal conditions, but we can’t guarantee orders as a result of high volatility, certain news releases, economic data and periods of inactivity or during market opening or closing hours.

Due to the nature of the financial markets and prevailing market conditions, it is not always possible to execute orders at the quoted price during periods of volatility.

Share CFDs

We offer the most popular shares of 250+ companies from global markets such as USA, UK, Europe and Asia. Please contact support@fxbtrading.com for more information.

Shares are units of ownership in a company which represent your share of a company.  Shares are single units that represent equity in the company’s capital structure, so the distribution of shares in a company shows the distribution of ownership in the company.

 Shares (also known as stocks or equities) are usually traded on the stock market. The owners of shares are called shareholders.

Find out more about the shares we offer by visiting this link.

 

Share CFDs (Contracts for Difference) are contracts between two parties (buyer and seller) over the price movement of shares. Learn more about the shares we offer by visiting this link.

A contract for difference (CFD) is a common form of derivative trading. CFD trading allows you to speculate on the rising or falling prices of fast-moving global financial markets such as shares, indices, commodities, currencies and treasuries.

Stocks of a company are sold in units called shares. Shares are units of ownership in a company. Learn more about the shares we offer by visiting this link.

The two main types are common shares and preferred shares.

In a typical company, most of the shares offered are common stock. Common stock usually carries voting rights with it. Common shareholders usually have the right to receive dividends whenever the board decides to declare them. 

Preferred stock is an ownership interest more interested in financial return than in control of the company. A typical preferred shareholder doesn’t vote on the company’s board or other matters. Preferred dividends don’t fluctuate based on the company’s profits. Each preferred shareholder is entitled to a fixed amount at certain periods as long as the company has the money.  

Preferred shares usually pay higher dividends than common shares. Some common shares pay dividends, while others pay none. 

The stock market refers to the markets and exchanges around the world where shares are issued and traded. For example, in the United States, there is the New York Stock exchange, The American Stock Exchange and the NASDAQ. In the UK, there is the London Stock Exchange. Learn more about the shares we offer by visiting this link.

An equity market refers to the markets and exchanges where shares are issued and traded.

A stock exchange refers to the market for buying and selling stocks and shares.

Initial public offering (IPO) is a kind of public offering in which shares of a company are usually sold to
institutional investors who then sell to the public, on a securities exchange, for the first time.

An ETF (Exchange Traded Fund) refers to a diversified collection of assets that trades on an exchange.

Dividends are a share of a company’s earnings paid by a company to its shareholders. Dividends may be paid out in the form of cash dividends or share dividends:

  1. Cash dividends – earnings for every share declared by the company.
  2. Share dividends – additional shares given to shareholders which can be sold anytime.

Learn more about the shares we offer by visiting this link.

Getting started is a simple process:
1. Open a trading account.
2. Place your buy or sell order online through our desktop, mobile and web platform.
3. Monitor and keep track of your investments.

Learn more about the shares we offer by visiting this link.

The minimum amount required to invest in the stock market depends on the minimum number of shares to be traded for the stock and the minimum amount required to open a trading account. The minimum number of shares that can be traded will be determined by the existing market price of a specific share.

If the shares were bought on or after the ex-dividend date (the first day the shares trade without the dividend), then you will not be entitled to receive this dividend payment.

Diversification is achieved by spreading out your investments among different shares. In this way if shares decline, your losses will be limited.

Although shareholders are entitled to dividends when paid out by the company, a company can choose not to pay dividends to shareholders, so retaining the earnings for reinvestment and other purposes.

New companies generally reinvest most of their earnings, while established firms are likely to pay
dividends.

Illiquid describes an asset or security that cannot be sold quickly because of a lack of interested buyers or a lack of an established trading market. Illiquid assets are not easily changed into cash without the possibility of losing a considerable percentage of their value. Illiquid securities have high transaction costs, and often the bid-ask spread is very wide.

A corporate action is an event triggered by a public company that affects the shares issued by the company. For example, rights issue, stock split, takeover, etc. However, please bear in mind that when such an event occurs, we will always take measures to reduce the impact on your position(s) by applying an appropriate adjustment to your trading account.

Sometimes, instruments may be temporarily unavailable for trading when market events limit price feeds; for example, extreme volatility, illiquidity, underlying market suspensions, etc.

Commission is only applicable for share trading on a CFD account. At the open and the close of a  position, it’s taken out of the cash balance on your account. Learn more about our commission charges.

For contract specification, please visit this link .

The vesting schedule set up by the company determines when the employee gains full ownership of the asset.

Securities market is an element of the wider financial market where securities can be bought and sold  between subjects of the economy on the basis of demand and supply.

The primary market is the market where new issues (stocks and bonds not sold before) are sold.

A secondary market refers to the market in which assets are traded after they have been sold through the primary market.

A derivative is a security with a price that is derived from one or more underlying asset. The derivative is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset.

A stock market index is a measurement of the value of a section of the stock market. It is calculated from the prices of selected stocks.

Learn more about indexes that we offer by visiting this link.

The U.S. Dollar Index (USDX) is a measure of the value of the United States dollar relative to the value of a basket of foreign currencies, often referred to as a basket of U.S. trade partners’ currencies.

The U.S. Dollar Index consists of six foreign currencies. They are the:

  • Euro (EUR)
  • Yen (JPY)
  • Pound (GBP)
  • Canadian dollar (CAD)
  • Krona (SEK)
  • Franc (CHF)

We offer shares from UK, Europe, USA, and Asia. For more information, please visit this link. 

We charge 0.10%. For more information, please visit this link.

The standard contract size is 1 lot = 100 shares. For more information, please visit this link. 

The maximum contract size is 20 lots or 2000 shares for a single position. For more information, please visit this link . 

The minimum contract size is 1 lot or 100 shares. For more information, please visit this link .

We charge 10% margin. For more information, please visit this link . 

How to calculate required margin for share CFDs 

UK shares  

  • Minimum trade Size: 1 lot  
  • Prices are quoted in cents (GBP)  
  • 1 lot = 100 shares  
  • Tick price: 0.001  
  • Margin requirement: 10%  
  • Currency and Margin currency: GBP  
  • Commission: 0.10%  
  • Opening/closing time: 10:00 – 18:30

Example:

Margin requirement

Buy 1 lot of Anglo-Ameri at current price of 1429.00   

1 Lot = 100 Shares 

Uk Shares margin calculated in Cents 

Margin = shares x price x 10% ÷ 100 

Margin = 100 x 1429.00 x 10% ÷ 100 = 142.90 GBP (always convert to account currency)  

Example:

Profit /Loss Calculation  

Open price: 1429.00, Close Price: 1439, Operation: Buy 1 Lot  

Profit/Loss = (1lot) *[(Close price) – (Open price)] *(100) / (100) = 1 *(1439 – 1429) = 10 GBP (always convert to account currency)  

EU shares  

  • Minimum trade size: 1 lot  
  • Prices are quoted in EUR   
  • 1 lot = 100 Shares  
  • Tick Price 0.001  
  • Color: Light Salmon  
  • Opening Time: 10:00 – 18:30
  • Margin requirement: 10%  
  • Currency and Margin Currency: EUR  
  • Commission: 0.10%  

Example:

Margin requirement  

Buy 1 lot of Adidas shares at current price of 194.800  

1 Lot = 100 Shares 

Margin = shares x price x 10% 

Margin  = 100 x 194.800 x 10% = 1948 EUR (always convert to account currency)  

Example:

Profit /Loss calculation

Open price: 194.800, Close Price: 194.630, Operation: Buy 1 Lot  

P/L = (1lot) *[(Close price) – (Open price)] *(100) = 1 *(194.800 – 194.630) *100 = -17 EUR (always convert to account currency)  

 US shares  

  • Minimum trade Size: 1 lot  
  • Prices are quoted in USD   
  • 1 lot = 100 Shares
  • Tick Price 0.001   
  • Margin requirement: 10%  
  • Currency and Margin Currency: USD  
  • Commission: 0.10%  
  • Opening Time: 16:30 – 23:00

Example:

Margin requirement

Buy 1 lot of 3M at current price of 217.450  

Margin = shares x price x 10% 

Margin = 100 x 217.450 x 10% = 2174 USD (always convert to account currency)  

Example:

Profit /Loss calculation  

Open price: 217.400, Close Price: 217.330, Operation: Buy 1 Lot  

P/L = (1lot) *[(Close price) – (Open price)] *(100) = 1 *(217.400 – 217.330) *100 = -7 USD (always convert to account currency)  

 

We charge 10% margin. For more information, please visit this link . 

How to calculate required margin for share CFDs 

UK shares  

  • Minimum trade Size: 1 lot  
  • Prices are quoted in cents (GBP)  
  • 1 lot = 100 shares  
  • Tick price: 0.001  
  • Margin requirement: 10%  
  • Currency and Margin currency: GBP  
  • Commission: 0.10%  
  • Opening/closing time: 10:00 – 18:30

Example:

Margin requirement

Buy 1 lot of Anglo-Ameri at current price of 1429.00   

1 Lot = 100 Shares 

Uk Shares margin calculated in Cents 

Margin = shares x price x 10% ÷ 100 

Margin = 100 x 1429.00 x 10% ÷ 100 = 142.90 GBP (always convert to account currency)  

Example:

Profit /Loss Calculation  

Open price: 1429.00, Close Price: 1439, Operation: Buy 1 Lot  

Profit/Loss = (1lot) *[(Close price) – (Open price)] *(100) / (100) = 1 *(1439 – 1429) = 10 GBP (always convert to account currency)  

EU shares  

  • Minimum trade size: 1 lot  
  • Prices are quoted in EUR   
  • 1 lot = 100 Shares  
  • Tick Price 0.001  
  • Color: Light Salmon  
  • Opening Time: 10:00 – 18:30
  • Margin requirement: 10%  
  • Currency and Margin Currency: EUR  
  • Commission: 0.10%  

Example:

Margin requirement  

Buy 1 lot of Adidas shares at current price of 194.800  

1 Lot = 100 Shares 

Margin = shares x price x 10% 

Margin  = 100 x 194.800 x 10% = 1948 EUR (always convert to account currency)  

Example:

Profit /Loss calculation

Open price: 194.800, Close Price: 194.630, Operation: Buy 1 Lot  

P/L = (1lot) *[(Close price) – (Open price)] *(100) = 1 *(194.800 – 194.630) *100 = -17 EUR (always convert to account currency)  

 US shares  

  • Minimum trade Size: 1 lot  
  • Prices are quoted in USD   
  • 1 lot = 100 Shares
  • Tick Price 0.001   
  • Margin requirement: 10%  
  • Currency and Margin Currency: USD  
  • Commission: 0.10%  
  • Opening Time: 16:30 – 23:00

Example:

Margin requirement

Buy 1 lot of 3M at current price of 217.450  

Margin = shares x price x 10% 

Margin = 100 x 217.450 x 10% = 2174 USD (always convert to account currency)  

Example:

Profit /Loss calculation  

Open price: 217.400, Close Price: 217.330, Operation: Buy 1 Lot  

P/L = (1lot) *[(Close price) – (Open price)] *(100) = 1 *(217.400 – 217.330) *100 = -7 USD (always convert to account currency)  

 

We offer leverage up to 1:10 on all shares. For more information, please visit this link .

Shares are available for trading when the relevant stock markets are open.  

US shares  16:30 – 23:00 (GMT +2)

European shares 10:00 – 18:30 (GMT +2)

UK shares 10:00- 18:30 (GMT +2)

For more information, please visit this link .